Shipping Policy

Where We Ship

For clarity, delivery from hexclad is limited to eligible United States addresses. For a straightforward customer experience, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Expected Delivery Stages

In keeping with our published standards, please allow 1–2 business days for order processing before the package leaves our facility. Where applicable, the expected transportation window is 4–6 business days once dispatch occurs.

Tracking Information

For customer assurance, customers receive shipment tracking details after dispatch. In practical terms, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Address Accuracy and Support

As part of this policy, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. In practical terms, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexciog.shop
Phone: (503) 297-9119
Physical and return address: 20 NW Hood Pl, Bend, Oregon 97703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)