Payment Policy

About Credit/Debit Card

In practical terms, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. Consistent with these terms, the specific options available for a transaction are displayed securely during checkout.

Payment Protection

In keeping with our published standards, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. For customer assurance, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

Currency and Authorization

Consistent with these terms, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. For eligible requests, payment authorization is subject to issuer approval and standard security review.

Charges and Reversals

For a straightforward customer experience, the store charges Taxes where legally required and does not represent that every order is tax-exempt. As a service commitment, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 20 NW Hood Pl, Bend, Oregon 97703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexciog.shop
Phone: (503) 297-9119