Privacy Policy

Information Practices

For clarity, for customers and visitors in the United States, hexclad explains its personal-information practices in this Privacy Policy. Under this standard, it covers website visits, purchases, service communications, and interactions with our advertising.

Information We Collect and Why

As part of this policy, information may include identifiers and contact details, purchase records, payment-related data handled by processors, device and browser signals, approximate location, website activity, communications, and inferences. As a service commitment, personal information supports storefront operation, payments, fulfillment, returns, service, fraud prevention, security, legal compliance, measurement, and improvement.

Google Advertising and Measurement

In practical terms, cookie and similar technologies support essential functions, preferences, analytics, fraud prevention, Google Ads, Remarketing, and Conversion Tracking. For a straightforward customer experience, google and other approved partners may use advertising identifiers for campaign measurement and relevant ads where permitted.

Your U.S. Privacy Choices

Consistent with these terms, although we do not exchange personal information for money, some advertising activity can qualify as sale, sharing, or targeted advertising under CCPA/CPRA and related laws. As part of this policy, eligible consumers may request access, correction, deletion, or portability and may exercise Do Not Sell or Share rights without unlawful discrimination. Under this standard, where legally required, a valid Global Privacy Control (GPC) signal is treated as an opt-out request; other requests may require identity verification.

Retention, Security, and Requests

Under this standard, retention is limited to reasonable business and legal needs such as orders, customer care, fraud prevention, accounting, claims, and compliance. For a straightforward customer experience, reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Consistent with these terms, the service is not directed to children under 13, and privacy requests can be submitted through the contact details below.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexciog.shop
Phone: (503) 297-9119
Physical and return address: 20 NW Hood Pl, Bend, Oregon 97703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)