Refund Policy

Our 30-Day Commitment

Consistent with these terms, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. In keeping with our published standards, return eligibility is assessed from the product condition, included parts, and purchase record.

Who Pays Return Shipping

As a service commitment, for an approved no-reason return or exchange, return shipping is paid by the merchant. As a service commitment, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

How Resolution Works

As part of this policy, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. For a straightforward customer experience, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Items Outside the Convenience-Return Program

For customer assurance, the no-reason return option does not cover customized products, clearance or Final Sale merchandise, gift cards, or opened intimate or hygiene-sensitive products. As a service commitment, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Order Cancellation

For clarity, orders may be cancelled before shipment, while shipped orders follow the return process in this Refund Policy. As a service commitment, unless the store supplies a different authorized return location, the return address is 20 NW Hood Pl, Bend, Oregon 97703, United States.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (503) 297-9119
Physical and return address: 20 NW Hood Pl, Bend, Oregon 97703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexciog.shop